Service Terms

Machi Service Booking Terms

These terms apply to bookings such as translation, airport pickup, procedure support, application coaching and local-life consultation. Services do not guarantee visa, admission, employment, housing or banking outcomes.

Scope and process

What service booking means

Users can book local procedures, translation, pickup, document preparation, study or career-related consultation through Machi.

What is not included

Unless clearly stated on the order page, services exclude official fees, transport, materials, third-party fees, legal representation and guaranteed promises.

Booking flow

Users must provide truthful information, needs, language, city and preferred time. Machi or the provider confirms, reschedules or refunds as appropriate.

Cancellation, risks and refunds

Cancellation and rescheduling

Rules for cancellation, rescheduling, lateness and no-shows follow the order page, service description and Refund Policy.

Service risks

Local procedures, translation, pickup, support, study, career, visa, housing and banking can be affected by third parties, policy and user materials.

Payment use boundary

Payments on Machi are not used for dating, matchmaking, escort services, paid companionship, adult services, or one-to-one romantic introductions.

No guaranteed outcomes

Machi does not guarantee admission, visa, employment, housing, banking, approval or third-party processing outcomes.

Service regions and contact

Service areas, languages, time and pricing may change. Contact hi@machicity.com.