FAQ

Frequently Asked Questions

Answers about what Machi is, Japan-first expansion, Guide, cities, languages, safety, businesses, paid services and account deletion.

Product and positioning

What is Machi?

Machi is a city-based local life and social community platform organized by country, city and language.

Is Machi a dating app?

No. Machi is not a dating or matchmaking service. Machi is a city-based local life and community platform for local information, city guides, Q&A, community discussions, language exchange groups, events, housing, jobs, services, and business listings. Machi does not provide romantic matching, marriage matching, escort services, paid companionship, adult services, or one-to-one dating introductions. Social features are designed around public city topics and community participation.

Is Machi only for Japan?

No. Machi starts with Japan Guide and selected city communities, then expands to more countries and cities.

Is Machi a study abroad agency?

No. Guide organizes Japan study, career and life resources, but Machi's long-term goal is a global city local-life platform.

Use and safety

Can I post housing, jobs or secondhand items?

Yes, but content must be truthful, clear, compliant with local law and subject to review, risk prompts and reporting.

Are paid services guaranteed?

No. Study, career, visa, housing, banking, admission and employment outcomes depend on user materials, third parties and local rules.

Can I delete my account?

Yes. Users can manage profile information and request deletion; public content may already have been seen or interacted with.

How can I contact Machi?

For partnerships, press, business applications, city ideas or privacy requests, email hi@machicity.com.